Who we are
Sportel is a platform for finding and booking sports courts, joining open games and running tournaments. This policy covers the Sportel mobile app, the Sportel website, and the venue dashboard our partner venues use.
When you use Sportel we act as the controller of your personal data. Venues you book with are separate businesses and handle the booking details we pass to them under their own policies.
What we collect
- Account — your name, phone number, email, city and profile photo. Created when you sign up with phone, Google or Apple. Signing in with Apple, you can hide your email and we only receive Apple's relay address.
- Activity — bookings, open games you host or join, tournament entries, match results, squads, favourites and reviews.
- Payments — card details go straight to Stripe; we never see or store your full card number. We keep the payment reference, amount, currency, status and the last four digits and brand of a saved card.
- Wallet — a ledger of credit added (refunds, referral rewards, top-ups) and spent.
- Location — only if you tap "Near me" or grant the app location access, and only to sort venues by distance. We do not track your location in the background.
- Messages — chats you send to other players or venues through the app.
- Device & diagnostics — device type, OS version, app version, crash reports and performance traces, plus a push notification token if you enable notifications.
How we use it
- To take bookings, run open games and tournaments, and keep leaderboards and match history.
- To process payments, split costs between players, apply discounts and issue refunds.
- To send booking confirmations, reminders, game invites and account notices.
- To show you venues near you when you ask us to.
- To detect and prevent fraud, referral abuse and misuse of the service.
- To fix crashes and improve the product.
What other players can see
Sportel is partly social, so some information is visible to others by design: your display name and photo, your city, your public match record and leaderboard standing, squads you belong to, and any open game you host or join.
Your phone number, email, payment details and wallet balance are never shown to other players. Venues see only what they need to honour your booking — typically your name, contact number and the slot you booked.
How long we keep it
We keep your data while your account is active. When you delete your account, your profile, messages and personal details are removed. Financial records tied to completed bookings and payments are kept in de-identified form for as long as tax and accounting rules require, and venues keep their own booking records under their own policies.
Security
Traffic is encrypted in transit, card data never touches our servers, and access to production data is limited to the people who need it. No system is perfectly secure, so please use a strong sign-in method and tell us straight away if you think your account has been accessed by someone else.
Your choices and rights
- Access and export — export your data from Settings → Privacy & data → Export my data.
- Deletion — delete your account and personal data from Settings → Privacy & data → Delete account. This is permanent and cannot be undone.
- Correction — edit your profile details at any time in the app.
- Notifications — turn push and email notifications on or off in Settings, or in your device settings.
- Location — revoke location access at any time in your device settings; venue browsing keeps working without it.
Children
Sportel is not directed at children under 13 and we do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will remove it.
International transfers
Our providers host data in the European Union and the United States, so your data may be processed outside Pakistan. We only use providers that commit to appropriate safeguards for that transfer.
Changes to this policy
We will update this page when our practices change and move the "updated" date at the top. If a change materially affects you, we will tell you in the app before it takes effect.
Contact
Questions, requests or complaints: support@sportel.pk. We aim to respond within 30 days.
Something unclear?
We answer policy questions directly.
See also Privacy Policy · Terms of Service